Faqs

FAQs

Welcome to the Frequently Asked Questions page for theseboutique.com. We’ve gathered answers to some of the most common questions to help you shop with confidence.

1. How can I track my order?

Once your order has been shipped, you will receive a confirmation email with tracking information.
You can use the tracking number to follow your package directly through the carrier’s website.

If you have not received tracking information within a few days, please contact us at:

2. How long does shipping take?

We typically process orders within 1-3 business days.

Shipping options include:

  • Free shipping on orders over $99
  • USPS Standard Shipping: $7.95 (10–15 business days)
  • UPS Ground Shipping: $19 (5–10 business days)

Delivery times may vary depending on location and carrier delays.

3. Do you offer free shipping?

Yes! We offer FREE shipping on all orders over $99.

4. Can I change or cancel my order?

We process orders quickly, so changes or cancellations are not always guaranteed.
If you need to make changes, please contact us as soon as possible:

We will do our best to assist you before your order is shipped.

5. What is your return policy?

We accept returns within 14 days of delivery.

Important notes:

  • Items must be unworn, unwashed, and in original condition
  • Refunds are issued to the original payment method
  • Some items are final sale and not eligible for return

For full details, please see our Return Policy page.

6. What items are final sale?

Final sale items include:

  • Items discounted 30% or more
  • Sale category items
  • Accessories, leggings, bodysuits, graphic tees, pajamas
  • Makeup, sweatshirts, swimwear, and athletic wear
  • Flash sale, doorbusters, and promotional items

Final sale items cannot be returned or refunded.

7. What if I receive a damaged or wrong item?

We are so sorry if this happens!

Please contact us within 48 hours of receiving your order:

Include:

  • Your order number
  • Photos of the item
  • A short description of the issue

We will resolve it as quickly as possible.

8. Where do you ship from?

All orders are shipped from our warehouse in the United States.

9. How can I contact customer service?

You can reach our support team anytime at:

We usually respond within 24–48 business hours.

Need More Help?

If your question wasn’t answered here, feel free to contact us anytime.
We’re always happy to help you have the best shopping experience at theseboutique.com.